We do not offer refunds or credit notes if you miss a pre booked play session or admission.
If we are unable to open for any reason then you would be able to have a booking for that day refunded or be transferred to another day.
Party deposits are strictly not refundable unless of being cancelled due to us not being able to open for example due to COVID.
Parties cancelled on the week of the party will not be able to be transferred and the full balance would be due.
When you make an enquiry, we will ask for your details in order to remain in contact. Should you not wish to be contacted after your enquiry, please let us know and we will remove your details from our database.
We can hold a booking for a maximum of 1 week during which we will ask for a non-refundable deposit for your booking. When we have received your deposit, your booking is confirmed and we will send you a receipt and booking form. The remaining balance is due on the day of the party unless you choose to pay in full before hand.
All of our party hosts are experienced entertainers and fully CRB checked for your piece of mind.
We are not however child carers so all party guests are the responsibility of their parents who must accompany their children at all times.
Whilst the children’s safety is paramount and all reasonable precautions are taken to prevent harm, we do know that sometimes accidents happen so at all of our parties at least 1 host is trained in basic first aid should an injury take place in our presence.
Marketing and Social Media
We like to keep all of our customers on our database to keep in touch about our future events. Should you not wish to be contacted, please let us know at any time and we can remove your details from our database.
By signing the booking form you are agreeing to allow us to take photographs at your event which we may use for marketing purposes including our social media platforms. It is the party booker’s responsibility to gain permission from parents for their child/children to be included in the photographs. Should there be an instance where permission is refused after returning the booking form, please let us know at any point prior to the start of the party.
In the event where you need to cancel a booking, we are unable to refund your deposit however we are happy to use your deposit against a future booking, subject to availability.